Salon Policies

Privacy Notice
We recognize that you have chosen to do business with us, and we guard that relationship with great care.  We will not share your personal information with anyone.  This information will assist us in serving you most effectively with our offerings.

Email Use Policy
Our preferred method of communication with you, including reservation confirmations, is by email.   Once you have provided us with your email on your New Guest Form, you are automatically opted-in to our email system and you will be able to take advantage of our special invitations, special events and promotions.  If you would prefer not to receive email communication, please leave the email line blank on the New Guest Form which is provided to you upon check-in

Confirmations and Cancellations
We make every effort to remind you of your reservation prior to your scheduled date.  However, you must inform us if you're unable to keep your reservation at least 48 hours prior to its scheduled date and time.  If you cancel or change your scheduled reservation without providing us this 48hour notice, you may be charged a no-notice or late-notice cancellation fee of 50% of scheduled service cost.  If you fail to keep your scheduled reservation without providing us with any notice, we reserve the right to charge you for the entire cost of the reservation.  If you're scheduling a service over one-hour in length or multiple services, we require a valid credit or gift card account number on file for purposes of guaranteeing your reservation. Please be sure to provide us with updated emails and phone numbers.

Holiday or Premium Week Reservations and Cancellations
During certain times of the year which we consider premium dates, our change or cancellation policy extends to a minimum of seventy-two (72) hours notice requirement for any changes or cancellations to your reservation to avoid incurring a late-cancellation charge.  These are dates during the year when our guests' demand for services exceed our ability to serve that demand.  Examples of these would be, Valentine's Day (week), Mother's Day (week), Christmas week, New Year's week.   Premium Period deposit and payment requirements for group (two or more persons), multiple services (three or more hours of service) & salon package, third-party payment or "surprise" reservations require a purchase of an electronic gift certificate(s) which cover the cost of the entire reservation at the time of confirmation.  Changes or cancellations will be accepted without any penalty up to seven (7) days prior to your reservation.  Cancellation requests made within seven (7) days of your scheduled reservation will incur a cancellation fee equal to the amount of the reservation being cancelled.  Changes to your Group or Multiple Service Reservation are permitted without penalty, subject to availability, up to 48 hours prior to your scheduled date and time.

Credit Card Required for Reservations
We ask our clients to provide us with a valid credit card or gift card number to secure any reservation that is an hour or longer in length and to provide us with at least 48 hour notice of any changes or cancellations in order to avoid being charged late cancellation fee of 50% of service booked cost.  ***NO SHOW APPOINTMENTS WILL INCUR A 100% CHARGE FOR SERVICES BOOKED TO THE CLIENT CARD ON FILE. This policy ensures that our guest reservations and our associate schedules are fully utilized by minimizing our late-cancel or missed appointment costs and allows us to provide value pricing to all of our customers.  Your private credit card information is processed in compliance with Merchant Data Standards in compliance with the latest PCI Data Security Standards at all times.  If you choose to save or store your credit card information as a result of creating your account in our scheduling system, rest assured that it is stored securely by our secured scheduling system through the integration with a nationally accredited merchant credit card processing company.  No information is stored locally on our servers.

Group, Multiple-Service & Salon Package, Third-Party, or "Surprise Reservations (Non-premium periods)
Deposit and Payment requirements for Group (two or more persons), multiple services (three or more hours of service), salon package, third-party payment or "surprise" reservations require a guarantee by a valid major credit card or with a gift card that has sufficient funds to cover the cost of the entire reservation.  Unless other payment arrangements are agreed upon your credit card will be charged a deposit of 50% of the estimated cost of the reservation within 48 hours of making the reservation with the balance due upon checkout.  Cancellations will be accepted without any penalty up to seven (7) days prior to your reservation.  Cancellation requests made between seven (7) days and 48 hours before your scheduled reservation will incur a cancellation fee equal to the amount of the initial deposit.  Any cancellations made less than 48 hours before your scheduled reservation are not permitted and will incur a forfeiture of the entire cost of the reservation.  Changes to your Group or Multiple Service Reservation are permitted without penalty, subject to availability, up to 48 hours prior to your scheduled date and time.

Group, Multiple-Service, Salon Package, Third-party, or "Surprise" Reservations (Holiday or Premium periods)
Premium Period deposit and payment requirements for group (two or more persons), multiple services (three or more hours of service), salon package, third-party payment or "surprise" reservations require a purchase of an electronic gift certificate(s) which cover the cost of the entire reservation at the time of confirmation.  Changes or cancellations will be accepted without any penalty up to seven (7) days prior to your reservation.  Cancellation requests made within seven (7) days of your scheduled reservation will incur a cancellation fee equal to the amount of the reservation being cancelled.  Changes to your Group or Multiple Service Reservation are permitted without penalty, subject to availability, up to 48 hours prior to your scheduled date and time.

Third-party, or "Surprise" Reservations
If you wish to make a reservation for a guest using your credit card to secure the reservation AND your guest(s) will be paying for their services independently at checkout using a form of payment which belongs to them, you do not need to do anything further than make the reservation.  If, however, you wish to use your credit card to pay for your guest(s) services without you physically being present at checkout, you should note that credit card payment processors require us to have written authorization in the form of a credit card receipt signed, or electronically authorized, by the paying party for services rendered to or products purchased by a person other than the cardholder.  As such, if you would like to pay for the charges incurred by your guest(s) on your credit card, we request that do so through the use of our Instant Gift Certificate purchase for the amount of the services and any additional products that you may wish your payment to cover.  Once purchased, this electronically secured Gift Certificate is recorded and available to be used for payment for services for you or your guest(s) as needed  Please note that we will not be able to use a third-person credit card as a form of payment for any appointment upon checkout by your guest(s) if this procedure is not followed.  Third-Party or "Surprise" Reservations have the same cancellation policy as our Group, Multiple-Service or salon Reservations so please ensure that your guest is aware of these policies prior to scheduling a reservation for them.

Service Pricing
It is our goal to ensure that you are charged a reasonable & fair price for services in order to foster a long-term relationship with you.  Our menu prices are posted as a guideline for standard services but will vary based on the experience level of the associate providing the service.  It is important to note that our associates should never add on service items or substitute a service without discussion and prior consent by you.  If you ever have a question, we encourage you to discuss the service and pricing associated with your service with any of our associates prior to receiving the service, as service fees are non-refundable.  In fact, this is a mandatory requirement for our associates with respect to a first-time client or a first-time service for an existing client by the use of a consultation form which you are asked to review and sign.

Cash Pay Discount
We are proud to offer a 3% discount to every cash payer.

Product Returns
All products are final sale. Sorry, no returns. We do reserve the right to alter our return policy based on exceptional circumstances within 14 days of purchase.

Balance and Vow by Balance Gift Card Purchases
For privacy reasons, please note that any inquiries for information regarding Balance Salon and/or VOW by Balance gift cards can only be made by the verified purchaser of the card and only via email or written request with proof of purchase. Therefore, Balance Salon and/or VOW by Balance Gift Cards, once purchased, are not refundable even if they are lost or stolen and we recommend the use of our Electronic Gift Certificates which may help avoid lost or stolen issues that primarily affect physical Gift Cards. Gratuity is not permitted on the gift card.  We apologize in advance for this policy but it is one that is necessary since a possessor of a card is the final arbiter of any usage or dispute.

Children in Salon
For safety reasons, we request that our guests do not have children accompany them to an appointment unless they are scheduled for services.  Children under the age of 15 must also be physically supervised at all times by an accompanying parent or guardian during their visit with us.